ProNorth Shipping Policy

At ProNorth Medical, we understand the urgency of medical supplies. Our commitment is to process and ship your orders quickly and reliably, while being transparent about timelines and factors outside our control.

Order Processing

• All orders are processed within 24–48 business hours (excluding weekends and holidays).
  
• In most cases, we process same-day, but this is not guaranteed.
  
• Orders placed after business hours, weekends, or holidays will begin processing the next business day.
  

Standard & Free Shipping

• Standard shipping typically delivers within 1–5 business days across North America.
  
• Orders that qualify for FREE SHIPPING (e.g., saddle stools) may take 7–10 business days.
  

Cross-Border & Regulatory Delays

• For U.S. customers, certain FDA-regulated products may experience additional customs clearance requirements.
  
• While we work closely with our licensed U.S. customs broker to expedite this process (often within 1–2 business days), please allow for up to 2–3 extra business days for clearance.
  
• Customs, border authorities, and carriers are independent entities; delays caused by them are outside our control.
  

Carriers We Trust

We partner with top-tier carriers including Purolator, Purolator Express, USPS, UPS, and others to ensure reliable and secure delivery.

Tracking & Confirmation

• You will receive a shipping confirmation email and tracking number once your order is dispatched.
  
• Tracking updates are the responsibility of the carrier, and their timelines may vary.
  

Important Notes & Limitations

• While we aim for 1–5 day delivery, please note that this is an estimated timeframe and not a guarantee, as carrier delays can occur.
  
• Once an order leaves our facility, delivery timelines are the responsibility of the carrier.
  
• ProNorth Medical is not liable for delays due to carriers, customs, weather, or other unforeseen circumstances.
  

Customer Support

If you experience an unexpected delay or issue, our team is available to assist and liaise with carriers to resolve matters as quickly as possible.

Shipping With Confidence

Our goal is to provide fast, transparent, and reliable shipping so that your medical supplies reach you when you need them. While some factors remain outside our control, we remain fully committed to prompt processing, secure handling, and clear communication at every step.