At ProNorth Medical, we understand the importance of satisfaction and confidence in medical supplies and equipment. Our returns and exchanges policy is designed to ensure that you can shop with us, risk-free, knowing that we’re here to support your needs.

• 30-Day Risk-Free Returns: Try our products, up to 30 days from the date of purchase. If they don’t meet your expectations, you can return them risk-free.
• Original Packaging Required: To ensure the safety and integrity of our medical products, all returns, including sutures, surgical blades, instruments (unsterilized) and other medical products must be in their original packaging, and undamaged.
• Easy Returns Process: To begin a return, please use our online return portal through your original online order, or you can email us at orders@pronorthmedical.ca
• Customer-Covered Shipping & Restocking Fee: Customers are responsible for shipping costs on returns and exchanges. A 15% restocking fee applies, ensuring that we can continue to offer high-quality products and service. Capital Equipment (excluding saddle stools) will incur a 50% restocking fee as they are considered special order items.
• Defective Items Policy: If you receive a defective item, we will cover the return shipping and waive the restocking fee to correct the issue promptly.
• Dedication to Your Satisfaction: Our dedicated team is just a message away, ready to resolve any questions or concerns to ensure your satisfaction with our products and service.