At ProNorth Medical, we understand the importance of satisfaction and confidence in medical supplies and equipment. Our returns and exchanges policy is designed to ensure that you can shop with us knowing we’re here to support your needs.

🪑 Saddle Stools

• 30-Day Returns: You have up to 30 days from the date you receive your stool to decide if it’s right for you.
  
• Eligibility: To be eligible for a return, the stool must be in its original condition and box. Please keep your receipt or proof of purchase.
  
• Flat Return Fee: A $75 return fee will be deducted directly from your full refund.
  
• Processing Time: Returns are typically processed within 1–2 weeks, depending on local carrier availability.
  
• How to Return: To initiate a return, please go to the drop down menu and click "GUIDE" and head over to "RETURNS & EXCHANGES" or contact our team at orders@pronorthmedical.ca with your order number and reason for return. For questions, you can also reach us via email or live chat — we’re here to help.
  

🏥 Medical Products

• 30-Day Returns: Eligible for return within 30 days if unopened, undamaged, and in original packaging.
  
• Restocking Fee: A 15% restocking fee applies to returns and exchanges for sutures, surgical blades, instruments (unsterilized), capital equipment and other medical products.
  
• Exceptions: The 15% fee is waived if:
  
  -You received the wrong product
  -The item was defective
  -The package was unopened and in resalable condition
  
  

🚚 Shipping & Fees

• Customer-Covered Shipping: Customers are responsible for shipping costs on returns and exchanges.
  
• Defective Items: If you receive a defective product, we will cover return shipping and waive any fees to resolve the issue promptly.
  

🔄 Easy Returns Process

To begin a return, please use our online return portal linked in our "GUIDE" on the drop down menu or in your order confirmation, or email us at orders@pronorthmedical.ca.

💙 Our Commitment to You

Our dedicated team is always here to help. If you have any questions about your return or exchange, reach out anytime—we’re committed to ensuring your satisfaction.