Questions to Ask When Shopping for Medical Equipment Online

The internet has made buying medical equipment more convenient than ever before. Online shopping gives you access to a wide range of products, often at competitive prices, and allows you to shop from the comfort of your home. 

However, you should ask critical questions before purchasing to ensure you get the best quality equipment. In this article, we will explore five key questions you should ask before buying medical equipment online.

Is the Equipment Approved for Use in Canada?

Before you purchase any medical equipment online, it's essential to ensure it is approved for use in Canada. Health Canada regulates medical devices and has strict guidelines for their approval. 

Health Canada has yet to approve products that may not meet the safety and efficacy standards required and could potentially be dangerous or ineffective. 

Look for products that Health Canada has approved and have a Medical Device License (MDL) number, which indicates that the product has met the necessary standards for safety and quality.

What Are the Specifications of the Equipment?

When talking to medical equipment suppliers online, you must know the product specifications you are buying. This information can help determine whether the equipment suits your needs and meets your healthcare provider's requirements. Some necessary specifications to consider include the following:

  • Size and weight: Will the equipment fit in your available space? Is it easy to move and transport?
  • Power source: Does the equipment require batteries or electricity? If so, what type of batteries or power source is required?
  • Capacity: What is the maximum weight or volume the equipment can handle? Is it sufficient for your needs?
  • Accuracy: How accurate is the equipment in measuring or monitoring the desired parameter? Is it reliable and consistent?

What Is the Warranty and Return Policy?

Before buying equipment from a medical supply store online, it's essential to understand the warranty and return policy. A warranty can give you peace of mind that the product is covered in case of defects or malfunctions. Search for products that offer a warranty of at least one year, and make sure you understand the terms and conditions of the warranty.

Additionally, it's essential to understand the return policy. If the equipment does not meet your needs or expectations, can you return it for a refund or exchange? What are the conditions and timeframes for returns? Make sure you are comfortable with the return policy before making a purchase.

What Are the Shipping and Delivery Options?

When purchasing medical equipment online, it's essential to consider the shipping and delivery options. Look for companies that offer fast and reliable shipping, with tracking information provided so you can keep track of your order. Ensure you understand the shipping costs, delivery times, and any applicable restrictions or limitations.

It's also important to consider the packaging and handling of the equipment. Medical equipment can be fragile or sensitive and requires careful handling to ensure it arrives in good condition. 

Search for medical suppliers with experience handling and shipping medical equipment that use appropriate packaging materials to protect the equipment during transit.

What Are the Reviews and Ratings of the Product?

Finally, before purchasing medical equipment online, it's essential to read reviews and ratings of the product. Customer reviews can provide valuable insights into the quality and performance of the equipment and the company's customer service. 

Look for products with high ratings and positive reviews, and pay attention to any common issues or complaints that customers have raised. This information can help you make an informed decision about whether the product is suitable for your needs.


Online buying medical equipment can be a convenient and cost-effective way to access the necessary equipment. However, before purchasing, you must ask the right questions to ensure you get a quality product that meets your needs. 

By knowing the answers to the questions, customers can be confident that they are getting the best product for their money when purchasing from a medical equipment supplier online.

If you’re looking for medical equipment suppliers, ProNorth Medical is for you! We supply hospitals and other medical facilities with the essentials, including capital equipment, surgical instruments, and other accessories, for maximum efficiency. Browse through our products list and place an order now. 

Trevor Horne

Trevor Horne, a graduate of BCIT's Business & Marketing BA, specializes in writing for medical blogs, leveraging his father's 35 years of medical experience. Through his family's involvement with ProNorth Medical, Trevor takes pride in delivering well-researched and insightful content. 

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