At ProNorth Medical, we understand how important it is to feel confident in your purchase. Our returns and exchanges policy is designed to be clear, fair, and supportive — so you can shop knowing our team is here to help.

🪑 Saddle Stools

30-Day Returns

You have up to 30 days from the date you receive your stool to decide if it’s the right fit for you.

Eligibility

To qualify for a return, the saddle stool must be in its original condition and packaging. Please keep your receipt or proof of purchase.

Flat Return Fee

A $75 return fee will be deducted from your refund.

Processing Time

Returns are typically processed within 1–2 weeks, depending on carrier availability.

How to Return

To initiate a return, please open the drop-down menu, click GUIDE → RETURNS & EXCHANGES, or email us at orders@pronorthmedical.ca with your order number and reason for return. Our team is also available through email or live chat for any questions.

🏥 Medical Products

30-Day Returns

Eligible for return within 30 days if the item is unopened, undamaged, and in its original packaging.

Restocking Fee

A 15% restocking fee applies to returns and exchanges for:

• Sutures
  
• Surgical blades
  
• Instruments (unsterilized)
  
• Other medical products
  

Capital Equipment – Special Refund Policy

Because capital equipment is custom‐allocated for each order, returns are eligible for a refund of up to 50% of the purchase price.

Exceptions — No Fees Apply If:

• You received the wrong product
  
• The item was defective
  
  

🚚 Shipping & Fees

Customer-Covered Shipping

Customers are responsible for shipping costs on returns and exchanges.

Defective Items

If a product arrives defective, we will cover return shipping and waive all fees to resolve the issue quickly.

🔄 Easy Returns Process

To begin a return, please use our online return portal found under GUIDE → RETURNS & EXCHANGES or in your order confirmation. You may also email orders@pronorthmedical.ca at any time.

💙 Our Commitment to You

Our team is here to support you before, during, and after your purchase. If you have questions about a return or exchange, please reach out—your satisfaction matters to us.